Here are some of the basics you’ll need to know as a customer for the implementation of Cherwell

Cherwell Q’s and As

What about OS Ticket? OS Ticket will be going away completely by October 1st. Any requests that were previously being submitted through OS Ticket, will now have to be submitted via Cherwell .
What other types of requests can be submitted through Cherwell?

ADOA HR has developed a service catalog detailing all additional services provided through Cherwell!

Click here to view!

What are some of the additional advantages of Cherwell?
  • Centralized location for all HR requests
  • Built in reporting/metric tools
  • Ability to upload attachments (such as personnel action forms, recruitment docs, etc.…)
  • Better request tracking
How will I know which category to select?

ADOA HR has prepared a glossary of definitions for each category

Click here to view!

How do I login and submit a service request?

We have developed the standard work procedure for acquiring access and submitting a ticket.

Click here to view!

Cherwell Customer link: https://azdoaprd.cherwellondemand.com/CherwellPortal/IT

If you need further assistance, please don’t hesitate to contact us.
Connie Magallanes 602-542-4767 connie.magallanes@azdoa.gov